Support resources
import { Plan } from "~/components"
| Support type | Resource |
|---|---|
| Self-serve questions | https://support.cloudflare.com https://developers.cloudflare.com/fundamentals |
| Strategic guidance and best practices (proactive) | Reach out to your dedicated account team |
| Non-critical production issues (reactive) | - Support portal - Dashboard chat |
| Critical issues such as attacks (reactive) | - Call the 24/7 Emergency Support line - www.cloudflare.com/ecp/support (global lines) |
:::note For security reasons, Cloudflare Support only assists individuals whose email addresses are validated against the list of registered account contacts. Review and update all contacts accordingly in your Cloudflare Dashboard. For more information, refer to Manage members. :::
Additional resources
- For help with an issue, refer to guidance for submitting support tickets.
- Reference our Support Docs, including Priority definitions.
- Learn the basic countermeasures to prevent an ongoing DDoS attack.
- Let Cloudflare's Security Operations Center-as-a-Service (SOC) monitor your environment for volumetric security threats and potential operational disruptions, perform analysis to identify attack vectors, and help you implement countermeasures to mitigate future incidents.
- If a customer has purchased Technical Account Management Service, utilize the Technical Account Management Service which operates as an extension of your team, as the Cloudflare support expert who knows your tech stack, unique infrastructure, and Cloudflare portfolio requirements.
- Learn what's new and subscribe to product release email summaries.
- Read the Cloudflare blog for the latest announcements from Cloudflare.
- Refer to the Cloudflare Community to seek advice and share insights about using Cloudflare with other Cloudflare users.
- Maximize Revenue and Minimize Risk in Peak Season webinar
这篇文档对你有帮助吗？
谢谢你的反馈！