Digital experience

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Enrolled devices automatically send device-state telemetry to DEX. Synthetic tests are optional checks that administrators create to monitor specific public or private endpoints.

DEX is compatible with Cloudflare's Customer Metadata Boundary (CMB) for the EU (European Union). When CMB is configured for the EU, customer logs are stored exclusively in the EU region.

When a user reports a problem

If a user notifies that “the connection is not working” or “performance is slow,” DEX allows you to:

• Use device monitoring to check device health and endpoint connectivity.
• Optionally, test network health and application responsiveness with synthetic tests that run periodically from user devices.
• Identify whether problems originate from the device (such as issues with the Cloudflare One Client), the network, or Cloudflare.

Troubleshooting other Cloudflare One features

Use DEX to troubleshoot other Cloudflare One features:

• Test connectivity to a SaaS application secured with Access.
• Verify that a website routed through Gateway is reachable from user devices.
• Confirm that users can successfully reach internal resources after configuring a Tunnel.

Get started

To start using DEX for device, network, and application monitoring:

1. Create a Zero Trust organization.
2. Install the Cloudflare One Client and sign in to register your device to the organization.
3. (Optional) Create tests to verify device connectivity to applications and networks.
4. Monitor device and network health across your fleet using real-time and historical metrics.
5. Use diagnostics to run speed tests and collect remote captures from user devices.
6. Set up notifications to get alerts when degraded connectivity or application performance is detected.

Troubleshooting

For help resolving common issues with Digital Experience Monitoring, refer to Troubleshoot Digital Experience Monitoring.

Directory

Review all available documentation for DEX capabilities.